Chapter 5 Self-Quiz B

. To get people to read your emails, you should…

Require a "read" receipt.

Write a descriptive subject line.

Begin every subject line with the term, "Urgent."

Make it appear as if it was sent by your CEO.

. Which of the following guidelines is/are useful to remember in developing instructions?

Long paragraphs are best.

Only use illustrations; no words are needed.

Numbered steps will help your readers.

Design is not important, because your readers are obligated to read the instructions.

. What is active space?

talkative space.

the space that appears to be moving.

the space where illustrations are inserted.

the blank space inside the document that helps the reader organize information.

. How is blank space used effectively in documents?

To take up space in a document.

To allow readers to keep track of information.

To increase the page number of a document.

To impress readers.

. Effective headings use…

A string of nouns.

Standard keywords a reader expects and concrete language.

Complex terms.

A different structure for each heading type.

. What is the below statement an example of? "What are the natural treatments for bee stings?"

An effective heading.

A subject line of an email message.

An ineffective heading.

Active space.

. Blank space on a page…

makes it look like you don't have anything to say.

Is a waste.

should NOT exist in technical communication.

frames and groups information.

. How should you adjust the margins if you know your document will be bound?

Use colored paper

Set the bound edge wider.

Use narrower margins.

Keep margins consistent, even if it diminishes readability.

Quiz Content