Chapter 15 Multiple Choice Questions

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. What is a 'wicked' problem?

Wicked problems are unique with no previous solution correct incorrect

Wicked problems are hard to solve correct incorrect

Wicked problems need an expert to solve correct incorrect

Wicked problems are impossible to resolve correct incorrect

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. What is Soft System Methodology (SSM)?

An approach to problem solving that attempts to consider all possible outcomes correct incorrect

An approach to problem solving that tries to uncover why events take place correct incorrect

A complex mind mapping technique correct incorrect

A model that laces humans at the heart of any problem correct incorrect

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. What are the three stages associated with Lewin's (1951) model of change?

Unfreeze, refreeze, and embed correct incorrect

Melt, change, and freeze correct incorrect

Unfreezing, change, and refreezing correct incorrect

Change, embed, and reinforce correct incorrect

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. What does the transition curve show?

The emotions of individuals experiencing change correct incorrect

How people cope with death correct incorrect

Why people grieve correct incorrect

A path towards higher self-esteem correct incorrect

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. What did Buchanan and Badham (2008) suggest?

Managers need to be careful of their friends and enemies correct incorrect

Individuals may lie to make their position more favourable correct incorrect

Change can be forced through by political means correct incorrect

Individuals use a variety of techniques and tactics to place themselves at an advantage when organizations change correct incorrect