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Analyzing Corporate Apologies – 10 Powerful Examples of Corporate Apologies (Forbes, Blake Morgan)
www.forbes.com/sites/blakemorgan/2018/10/24/10-powerful-examples-of-corporate-apologies/#6688194340de
Advice on Responses to Negative News – TripAdvisor
www.tripadvisor.com/TripAdvisorInsights/respondreviews
Advice on Responses to Negative News – Shopify
www.shopify.ca/partners/blog/reply-to-reviews
Advice on Responses to Negative News – Google
https://support.google.com/business/answer/3474050?hl=en
Cancelling an Event – “How to Gracefully Cancel an Event” (Eventbrite)
www.eventbrite.com/blog/gracefully-cancel-event-ds00/
Announcing Bad News to Customers: Privacy Breach Preparedness – Government of Canada
www.priv.gc.ca/en/privacy-topics/business-privacy/safeguards-and-breaches/privacy-breaches/respond-to-a-privacy-breach-at-your-business/gd_pb_201810/
Rules for Delivering Bad News – “Delivering Bad News: 10 Tips for Doing it Right” (Tech Republic, Calvin Sun)
www.techrepublic.com/blog/10-things/10-tips-for-delivering-bad-news/
Rules for Delivering Bad News – Maple Leaf Foods Apology for Listeria Outbreak
www.youtube.com/watch?v=zIsN5AkJ1AI
Rules for Delivering Bad News – Lululemon Apology
www.youtube.com/watch?v=7oJ8dFlOfVU
Product Recalls – Healthy Canadians Government Website
www.healthycanadians.gc.ca/recall-alert-rappel-avis/index-eng.php
Analyzing Apologies – WestJet CEO Apology
www.cbc.ca/news/canada/calgary/westjet-ceo-edsims-apologizes-unreservedly-to-airline-employees-1.4654044
Business Letters: Accentuating the Positives (OWL Purdue)
https://owl.english.purdue.edu/owl/resource/654/1/
Delivering Bad News – How to Deliver Bad News to Employees (Inc., Tim Donnelly)
https://www.inc.com/guides/201101/how-to-deliver-bad-news-to-employees.html
Delivering Bad News – The 10 Commandments for Delivering Bad News (Forbes)
https://www.forbes.com/sites/forbesleadershipforum/2012/05/30/10-commandments-for-delivering-bad-news/#264cc5162169
Apologies – Boeing CEO
https://boeing.mediaroom.com/2019-03-18-Letter-from-Boeing-CEO-Dennis-Muilenburg-to-Airlines-Passengers-and-the-Aviation-Community#assets_20295_130407-115
Apologies – Lululemon CEO
https://www.cbc.ca/news/canada/british-columbia/lululemon-s-chip-wilson-apologizes-but-only-to-staff-1.2420837
Delivering the Bad News – How Great Leaders Deliver Bad News (Forbes, Erika Anderson)
https://www.forbes.com/sites/erikaandersen/2013/03/06/how-great-leaders-deliver-bad-news/#2bf36f13dc6b