Chapter 8 Responding to Negative Messages on Social Media Platforms

* not completed

. When addressing customer complaints on social media, organizations should ________.

express concern promptly correct incorrect

take as much time as needed to write a response correct incorrect

defend your organization even if conflict is escalated correct incorrect

continue communication on social media correct incorrect

* not completed

. When a customer posts a complaint on social media, the organization should try to move the conversation to a private forum.

True correct incorrect

False correct incorrect

Review all Questions Submit Quiz Reset