Chapter 8 Direct Writing Plan for Bad News Messages

* not completed

. The direct approach should be used for negative messages when ________.

the bad news is serious and detrimental to the reader correct incorrect

the writer intends to terminate a business relationship correct incorrect

the writer does not know the reader correct incorrect

the writer does not want to terminate a relationship with a new customer correct incorrect

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. A direct bad news message should include a statement of the bad news in the opening and a reminder of the bad news in the closing.

True correct incorrect

False correct incorrect

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