Chapter 2 Self-Quiz

Which term refers to the study of how meaning is assigned and understood?

rhetoric

semantics

semiotics

cybernetics

Which statement is true?

Semantics is the study of the words and symbols we choose.

Semantics is the use of language to persuade an audience.

Semantics is the study of how information is processed.

Semantics is the study of how communication systems function.

Which of the following is NOT a way that a message can be encoded?

verbally and non-verbally

with gestures

in writing or through speech

by the receiver

Which elements are needed in the communication process?

sender, channel, receiver, and feedback

sender, channel, receiver, and quarterback

sender, decoder, translator, and feedback

sender, channel, interpreter, and questions

The communication process does NOT require which of the following?

encoding

recruiting

a channel

decoding

Which term refers to the physical means used to transmit an oral or written message?

channel

router

transmitter

directional marker

Which term refers to physical or psychological interference that distorts a message's meaning?

channel misalignment

receptor malfunction

feedback

noise

If misunderstanding happens because a word has different meanings to the sender and receiver, which type of interference has taken place?

semantic

pedantic

emotional

environmental

A network crash while employees are writing a report is an example of which of the following?

emotional interference

mixed messages

physical and technical interference

information overload

Sending a highly sensitive message through e-mail when face-to-face communication is more appropriate is an example of which of the following?

bypassing

a channel barrier

a mixed message

message strategizing

Which of the following is NOT a cause of environmental interference?

ages

education

cultures

landscaping

How can communication barriers be avoided?

by stating your purpose at the beginning of a message

by saving time by not asking questions

by stating your purpose at the end of a message

by always responding immediately

Which term refers to the form of communication that involves two people?

a duo

a duet

dyadic

tandem

Which of the following is true about self-disclosure?

It usually doesn't take place online.

It happens unintentionally.

It is the revealing of insignificant information.

It is the sharing of information not known by the receiver.

Which term refers to the ability to understand other people's moods, motives, and behaviours in order to improve relationships?

personal competence

social competence

self-awareness

self-management

What does it mean to build plasticity?

to demonstrate behavioural inflexibility

to demonstrate an inability to change

to adapt communication skills to fit the situation

to communicate consistently in all situations

Which of the following is NOT a characteristic of emotional intelligence?

being in touch with your emotions

managing how your emotions are displayed

overlooking other people's emotions

fostering strong interpersonal relationships

Which technique does NOT help achieve interpersonal success?

using active listening skills

being assertive

being empathetic

being aggressive

Which of the following is NOT an example of mass communication?

newspaper article

radio broadcast

speech at an awards ceremony

television broadcast

Appearance, facial expression, and voice inflection are part of what type of communication?

verbal communication

written communication

non-verbal communication

telephone communication

Which is NOT an example of paralanguage?

a person's speed of talking

the emotion in someone's voice

saying "umm" or "ahh"

a person's body language

Active listening does NOT require which of the following?

asking questions

paraphrasing the speaker's main points

paying attention to non-verbal clues

rejecting messages based on personal value systems

Superiors directing information to subordinates is an example of what type of communication?

upward communication

downward communication

vertical communication

horizontal communication

What are grapevines?

formal written communication networks

reliable sources of information

informal internal communication channels

formal oral communication networks

Which of the following promotes understanding when writing for a culturally diverse audience?

using readers' first names

using slang and colloquialisms

keeping sentences short and direct

incorporating humour, irony, and sarcasm

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