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Click on each question to check your answer.
1. What are the elements of the communication process?
Based on the transactional communication model, the elements of the communication process are message, sender, encoding, channel, receiver, decoding, and feedback.
2. What are four barriers to effective communication?
Some barriers to effective communication are channel overload, information overload, emotional interference, semantic interference, physical and technical interference, mixed messages, channel barriers, and environmental interference.
3. What is emotional intelligence?
Emotional intelligence is our ability to understand and manage our own emotions and to understand other people’s emotions. It helps develop strong relationships.
4. What does social competence involve?
Social competence involves social awareness and social management. Reading people’s emotions and managing relationships (through awareness of your own and others’ emotions) are key for social competence.
5. What are some examples of non-verbal communication?
Non-verbal communication includes gestures, facial expressions, eye contact, and postures that convey feelings, attitudes, and other information.
6. How do internal and external communication differ?
Internal communication goes through the channels of an organization; external communication involves audience members who are not part of the writer’s organization.
7. What are the characteristics of active listening?
In active listening, the listener pays close attention to the literal and emotional meaning of the message and responds in a way that tells the speaker that the message was heard and understood.
8. What are three possible types of information flow in an organization?
Three types of information flow in an organization are upwards, downward, and horizontal.
9. What are the five key ways in which cultures differ from one another, according to Geert Hofstede?
Cultures may differ in the way or degree they expect and accept unequal power (power distance), handle or tolerate new or unknown situations (uncertainty avoidance), integrate into groups (individualism vs. collectivism), balance gender roles and values (masculinity vs. femininity), and value either the future or the past and present (short-term vs. long-term orientation).
10. What is the main difference between high-context and low-context cultures?
In a high-context culture, communication relies heavily on non-verbal, contextual, and shared cultural meanings; they do not say “no,” and meaning depends on how something is said; social standing is important. In a low-context culture, meaning depends on what is said, not the context; “no” is said directly, and individualism and self-assertion are valued.