Chapter 11 Chapter Overview & Objectives

Informal Reports

Chapter Overview

Reports organize information for specific purposes and audiences and are essential to organizational planning, management, and decision-making. This chapter explores characteristic and types of informal business reports, as well as standard formats and plans for organizing them. You’ll learn how to write standard types of informal reports, apply different levels of headings within those reports, and use graphics to tell meaningful stories about your data.

Learning Objectives

In this chapter, you will learn to do the following:

  1. Identify the characteristics of an effective business report.
  2. Differentiate between informal and formal reports and between informational and analytical reports.
  3. Identify standard report formats.
  4. Apply direct and indirect writing plans for reports.
  5. Organize reports according to their purposes and apply informative headings.
  6. Identify steps in the report-writing process.
  7. Create meaningful and interesting graphics.
  8. Describe types of reports according to their purpose.
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