Chapter 1 Chapter Overview & Objectives

Chapter Overview

This chapter introduces you to the contemporary workplace and what it takes to be a professional, both individually and as part of a team. You’ll see why it’s important to be honest and principled and to keep private information private.

Learning Objectives

In this chapter, you will learn to do the following:

1. Identify the link between effective business communication and personal career success.
2. Understand professionalism and professional boundaries.
3. Identify the importance, types, and characteristics of workplace teams and models for team decision-making.
4. Recognize key changes and trends in the workplace.
5. Identify the goals and standards of ethical business communication.
6. Understand workplace privacy issues and identify strategies to safeguard personal information.