Chapter 3 Multiple choice questions

Operations Processes and Life Cycles
. In the craft era there were 3 types of operations process; job shop, batch process and _____________?

. In the mass production era there were 4 types of operations process; complex project, batch production, assembly line and ____________?

. According to Lowson (2003) the two viewpoints of operations strategy are the market driven view and the ______________?

. In a materials processing operation, according to the Hayes and Wheelwright (1979) classification, which of the following process type is associated with the highest volume and lowest variety?

. In a materials processing operation, according to the Hayes and Wheelwright (1979) classification, which process is associated with the highest variety?

. In a customer processing operation, according to the Silvestro et al. (1992) classification, which process type has the lowest volume?

. In a customer processing operation, according to the Silvestro et al. (1992) classification, which process is characterized by predictable job content and lower skilled employees?

. In the product life cycle what is the correct order of the main phases?

. What is the first step in the Service Firm Life Cycle?

. Licensing out the manufacture of a product to other firms is known as ______________?

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