A given public body is found to be regularly breaching the requirements of legislation.
A given public body requires applications made to it to be submitted in person, at an office, between 10am and 4pm. Enquiries must be made by telephone or in person. Many of those engaging with the body will be spread across the country.
A given public body has the power to approve of certain financial applications, but it has not published the criteria it uses to assess such applications.
The local authority spent considerable financial resources on ensuring aftercare provisions were applied to unaccompanied immigrants upon turning 18.
A given body has no internal complaints procedure; many problems are resolved on an ad hoc basis, and some are not resolved at all.
A given public body rarely asks for consumer feedback, and when it does, it is not taken seriously; the working practices of the body have not changed in many years.
Printed from , all rights reserved. © Oxford University Press, 2024