Chapter 2 Outline: Part II

Chapter 2 Outline: Part II

Instructions go here.

  • perceived self
  • identity management
  • stereotyping
  • attribution
  • empathy
  • presenting self
  • perception checking
  • sympathy
  • face
  • facework
  • frame switching
 
  1. Shared narratives may be desirable, but they are hard to achieve. Often we undertake the process of attaching meaning to behavior. This
      leads to some common perceptual tendencies.
      1. We make snap judgments based on
          . We judge ourselves more charitably than we judge others. We pay more attention to negative impressions than positive ones. We are influenced by what is most obvious.
        • We also err when we cling to first impressions even if later proved wrong, and we tend to assume others are similar to us.
      2. Differing perceptions present a challenge to communication.
        1. One solution involves
            , the ability to see the world from another’s perspective;
              involves compassion for another’s situation.
              • is a useful tool that involves describing the behavior, offering at least two interpretations, and making a request for clarification.
            • The communication strategies people use to influence how others view them are called
                .
                1. Our
                    is a reflection of the self-concept—who, in moments of honest reflection, we believe we are. Our
                      is the way we want to appear to others.
                    • The term
                        describes the presenting self and
                          the verbal and nonverbal ways we maintain our presenting image.
                        • We have multiple identities that we manage collaboratively, consciously, and unconsciously.
                        • We may adopt different perspectives based on the cultures and situations in which we find ourselves in a practice called
                            . Our degree of identity management is affected by our self-monitoring and workplace culture.
                        • We usually manage our identities to follow social rules and accomplish personal goals.
                          1. Computer mediated communication has both pros and cons in identity management.
                          2. Choosing the best role for a situation, a function of communication competence, is an ethical decision.

                         

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