* not completed

. The degree of congruence between what a listener understands and the message a sender is attempting to communicate is known as ____________.

interpreting correct incorrect

attending correct incorrect

listener fidelity correct incorrect

residual message correct incorrect

* not completed

. The final step in the listening process is ____________.

attending correct incorrect

understanding correct incorrect

responding correct incorrect

remembering correct incorrect

* not completed

. Research has revealed that people remember ____________ of what they hear immediately after hearing it.

10% correct incorrect

50% correct incorrect

75% correct incorrect

99% correct incorrect

* not completed

. Listeners who respond only to the parts of the speaker’s message that interest them are engaging in which type of faulty listening behavior?

Pseudolistening correct incorrect

Insulated listening correct incorrect

Selective listening correct incorrect

Defensive listening correct incorrect

* not completed

. Interruptions or lack of encouragement are hallmarks of which faulty listening behavior?

Defensive listening correct incorrect

Pseudolistening correct incorrect

Insensitive listening correct incorrect

Conversational narcissism correct incorrect

* not completed

. What is the goal of task-oriented listening?

To secure information necessary to get a job done correct incorrect

To emotionally connect with others correct incorrect

To explore an issue from a variety of perspectives in order to fully understand it correct incorrect

To assess the quality of a topic correct incorrect

* not completed

. Restating in your own words the message you thought the speaker had just sent is called ____________.

questioning correct incorrect

paraphrasing correct incorrect

taking notes correct incorrect

evaluating correct incorrect

* not completed

. Which of the following is a guideline for listening critically?

Listen for unexpressed thoughts and feelings. correct incorrect

Encourage further comments. correct incorrect

Separate the message from the speaker. correct incorrect

Examine the speaker’s evidence and reasoning. correct incorrect

* not completed

. Advising, judging, and comforting are all examples of which type of listening?

Task correct incorrect

Supportive correct incorrect

Relational correct incorrect

Analytical correct incorrect