Description

Available Instructor Resources 

Instructor's Manual (revised by Heather Wright)

Each chapter includes learning objectives, a chapter summary, key concepts with examples, suggestions for discussion and debate, suggested readings, online resources, films, and videos, and sample homework assignments.

Test Generator (revised by Heather Wright)—Questions are also available in Microsoft Word format

Each chapter includes 40-60 multiple choice questions, 25-30 true or false questions, and 20-30 short answer questions. Every question includes answers and page references.

Powerpoint Slides (revised by Janet Bertsch, Northern Alberta Institute of Technology)

Each chapter contains 25–30 slides.

Answer Key (revised by Teresa MacVicar, Conestoga Colleg)

Includes all answers to all exercises in the text.

Case Studies with Answer Key (revised by Roland Awad, Vanier College)—Case Studies are available on the student resources site. 

Includes a total of 22 cases featuring general scenarios related to business communication. Cases are designed to improve students' critical thinking and writing skills. All cases are accompanied by activities and discussion questions.