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. Which of the following is an example of inappropriate tone?

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. Which of the following is NOT a feature of a well-designed memo?

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. Above all, e-mails should be

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. Which of the following is NOT a feature of an effective e-mail?

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. The most important information in a memo or letter

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. The subject line in an e-mail or memo is like a

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. In a business setting, e-mail and texting etiquette

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. Memos differ from letters because

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