Chapter 9 Outline: Part I

Instructions go here.

  • group
  • virtual groups
  • group goals
  • individual goals
  • hidden agenda
  • social loafing
  • rules
  • norms
  • social norms
  • task norms
  • procedural norms
  • all-channel networks
  • chain network
  • wheel network
  • gatekeepers
  • roles
  • formal roles
  • informal roles
  • task roles
  • social roles
  • dysfunctional roles
 
  1. A
      consists of a small collection of people who interact with each other, over time, in order to reach goals.
      1. A team is a group, but members work together on a higher level. Teams share clear and inspiring goals, a results-driven structure, competent team members, unified commitment, a collaborative climate, standards of excellence, external support and recognition, and principled leadership.
        • are teams who interact with one another through mediated communication, without meeting face to face. This form of interaction has advantages in terms of ease and expediency of overcoming geographical challenges and leveling status and gender differences.
      2. Two forces drive group communication: (1)
          , the outcomes you seek to accomplish together, and (2)
            , the personal motives of each member.
            1. Most groups meet to achieve a collective task, but social goals of fraternization are equally important.
            2. Individuals participate in groups for many personal reasons; these can become disruptive if the goal consists of a
                , because it is often in conflict with the group goals.
                  doing less work as a team member than one would do as an individual, can also pose a problem.
              • Whatever their goals, all groups have certain characteristics.
                1. Groups and teams have
                    , official guidelines, and
                      , equally powerful unspoken standards.
                        govern the ways members relate to each other, and
                          govern the way members handle the job at hand.
                            are rules for the group’s operations.
                          • Groups typically experience stages of forming, storming, norming, and performing.
                          • The more complex the structure of a group, the greater the effect on the flow of information.
                              allow group members to share the same information. In a
                                , information moves sequentially. In a
                                  network, clearinghouse
                                    regulate the flow of information.
                                  • Patterns of behavior of group or team members are called
                                      .
                                        are assigned, usually to establish order. Serving functions but rarely explicitly acknowledged by the group,
                                          fall into two categories:
                                            help accomplish goals and
                                              maintain personal relationships among the group.
                                                inhibit the group’s effective operation.
                                              • Three role-related problems occur when (1) important informal roles go unfilled, (2) competition causes divisiveness, or (3) one member becomes a victim of role fixation (acting out a role whether or not the situation requires it).

                                             

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