Understanding Human Communication 13e Student Resources is no longer available and it was replaced by Understanding Human Communication 14e.
Chapter 9 Outline: Part I
Chapter 9 Outline: Part I
Instructions go here.
- group
- virtual groups
- group goals
- individual goals
- hidden agenda
- social loafing
- rules
- norms
- social norms
- task norms
- procedural norms
- all-channel networks
- chain network
- wheel network
- gatekeepers
- roles
- formal roles
- informal roles
- task roles
- social roles
- dysfunctional roles
- A
- A team is a group, but members work together on a higher level. Teams share clear and inspiring goals, a results-driven structure, competent team members, unified commitment, a collaborative climate, standards of excellence, external support and recognition, and principled leadership.
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- Two forces drive group communication: (1)
- Most groups meet to achieve a collective task, but social goals of fraternization are equally important.
- Individuals participate in groups for many personal reasons; these can become disruptive if the goal consists of a
- Whatever their goals, all groups have certain characteristics.
- Groups and teams have
- Groups typically experience stages of forming, storming, norming, and performing.
- The more complex the structure of a group, the greater the effect on the flow of information.
- Patterns of behavior of group or team members are called
- Three role-related problems occur when (1) important informal roles go unfilled, (2) competition causes divisiveness, or (3) one member becomes a victim of role fixation (acting out a role whether or not the situation requires it).
- Groups and teams have