Chapter 5 Outline: Part II

Chapter 5 Outline: Part II

Instructions go here.

  • task-oriented listening
  • informational listening
  • paraphrasing
  • relational listening
  • analytical listening
  • critical listening
  • supportive listening
  • social support
  • disclosures
  • analyzing
  • questioning
  • prompting
 
  1. Listening achieves a number of goals.
      1. aims to be
          by looking for key ideas, asking questions,
            and taking notes.
            • aims to connect emotionally by taking the time to listen for unexpressed thoughts and feelings while encouraging further comments.
              • aims to understand the message, exploring the issue from a variety of perspectives. This is done by listening before evaluating, separating the message from the speaker, and searching for value.
                • aims to evaluate the quality or accuracy of the speaker’s remarks by examining the speaker’s evidence and reasoning, credibility, and emotional appeals.
                • aims to help the speaker deal with personal dilemmas.
                    1. has expanded from that offered by personal acquaintances on a broad range of topics to include single-issue groups, whose members may remain anonymous.
                    • Women are more likely to offer matching
                        to other women, while men have been socialized to focus more on competition and emotional control.
                      • Supportive responses come in the form of advising, judging,
                          ,
                            comforting,
                              and reflecting.
                            • Before helping, be sure your support is welcomed and the timing is right. Evaluate the situation, the other person, and your own strengths and weaknesses.

                           

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