Chapter 5 Outline: Part I

Good listeners, who listen sincerely with the desire to understand rather than just respond, are highly valued and more likely to have successful professional and personal relationships.
and
are not the same thing.
1. Listening occurs when the brain reconstructs electrochemical impulses into a representation of the original sounds and gives them meaning.
2. Listening requires attending,
  ,
  , and remembering.
3. is the degree of congruence between what a listener understands and what the sender was attempting to communicate.
4. Listening is not a natural process where all listeners receive the same message.
5. requires effort, whereas
  is passive with low-level processing of information.
The reasons for poor listening present many challenges to overcome.
1. Message overload, rapid thought, and psychological and physical noise are some reasons for poor listening.
2. Other reasons are hearing problems, cultural differences, and media influences.
3. Several faulty listening habits create barriers to understanding: Pseudolistening is imitating the real thing, and
  responds only to a part of the message.
  turns innocent remarks into attacks, and
  collects information in order to attack back.
  listeners avoid difficult subjects, and
  listeners miss the underlying point by taking words at face value. One variety of conversational narcissist is the stage hog who monopolizes the spotlight.