Chapter 3 Outline: Part II

Instructions go here.

  • race
  • ethnicity
  • intersectionality
  • ethnocentrism
  • prejudice
  • hegemony
  • culture shock
 
    • involves mostly superficial qualities, a construct created to distinguish among people of different ancestry. Involving more than physical indicators, the construct of
        refers to identification with a particular group based on culture or religion, for example.
          theory claims that people exhibit multiple overlapping or intersecting social identities.
          1. Cultures also attach communicative value to regional differences, sexual orientation and gender identity, religion, physical ability/disability, age/generation, and socioeconomic status.
          2. Organizations share a culture, a relatively stable set of shared rules and values.
        • Intercultural communication competence involves developing a wide range of appropriate behaviors.
          1. Increased contact produces better relationships.
          2. A tolerance for ambiguity reduces fear and apprehension of the “different.”
          3. Open-mindedness can combat
              , the attitude that one’s culture is superior to another, which can lead to
                . Another barrier to diversity is
                  , the dominance of one culture over another.
                • Education, knowledge, and skill are developed through passive observation, active strategies, and self-disclosure.
                  • or adjustment shock often characterizes an early stage in the process of developing intercultural communication competence. With patience and perseverance, however, this crisis will pass.

                 

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