Chapter 10 Outline: Part II

Instructions go here.

breakout groups
problem census
focus group
parliamentary procedure
panel discussion
symposium
forum
dialogue
consensus
information underload
information overload

Problem-solving groups employ different formats.
1. Problem-solving groups use a number of formats and approaches to present their results.
  are offshoots of a larger group.
  might be used to make a list of issues to discuss. A
  does not make a decision but rather provides solicited feedback.
2. provides specific rules for discussion and decision making. A
  involves conversation, which may be facilitated by a moderator. A
  presentation occurs when the members divide the topic and each delivers in-depth information uninterrupted.
  groups encourage input and participation from the audience.
  encourages give-and-take discussion, seeking to understand an issue from different perspectives.
3. Virtual teamwork has advantages and disadvantages. Online meetings might best function as a supplement to, rather than a replacement for, face-to-face meetings.
Problem-solving groups adopt different approaches and decision-making methods.
1. A structured approach for a problem-solving group would identify the problem, analyze the problem, develop creative solutions, evaluate possible solutions, implement the plan, and follow up on the solution.
2. The decision-making process has several options:
  , meaning all members agree on a decision; majority control; expert opinion; minority control; and authority rule.
Even groups with the best of intentions will encounter obstacles.
1. Both
  , a shortage of required information, and
  , an unmanageable amount of information, can decrease decision-making quality and efficiency, as can unequal participation in the group.
2. The pressure to conform can result in groupthink, a collective striving for unanimity that discourages realistic appraisals of alternatives.

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