* not completed

. The communication climate refers to ____________.

the temperature of the room in which you are communicating correct incorrect

the emotional tone of the relationship correct incorrect

how willing you are to communicate with others correct incorrect

the geographical region in which you are communicating correct incorrect

* not completed

. Messages that show you are valued are called ____________.

confirming responses correct incorrect

disconfirming responses correct incorrect

communication climate correct incorrect

self-fulfilling prophecies correct incorrect

* not completed

. After a communication climate is formed, it can take on a life of its own and grow in a reciprocating communication pattern in which each person’s messages reinforce the others’. This is called a(n) ____________.

controlling message correct incorrect

escalatory strategy correct incorrect

escalatory spiral correct incorrect

directly aggressive message correct incorrect

* not completed

. Statements that ridicule or belittle another person are what kind of disconfirming message?

Contempt correct incorrect

Criticism correct incorrect

Stonewalling correct incorrect

Defensiveness correct incorrect

* not completed

. The expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from the other parties in achieving their goals is known as ____________.

conflict correct incorrect

communication correct incorrect

language correct incorrect

spiral correct incorrect

* not completed

. Both avoidance and accommodation are forms of which type of approach to conflict?

Direct aggression correct incorrect

Passive aggression correct incorrect

Indirect communication correct incorrect

Nonassertion correct incorrect

* not completed

. A complete assertive message has five parts beginning with a ____________.

description of your feelings correct incorrect

description of the behavior in question correct incorrect

statement of your intentions correct incorrect

description of the consequences correct incorrect

* not completed

. In which type of culture would assertiveness most likely be perceived as rude?

Individualistic correct incorrect

Multigenerational correct incorrect

Collectivist correct incorrect

Low-context correct incorrect

* not completed

. ____________ is the distinguishing characteristics in win-lose problem-solving.

Patience correct incorrect

Empathy correct incorrect

Indirect aggression correct incorrect

Power correct incorrect